Refund policy

We want you to be happy with your purchase. If you are not completely satisfied, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us on the website. We will reply within 24 hours. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at aprilmaenc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aprilmaenc@gmail.com.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Exchanges

We do not process direct exchanges. If you would like a different item, color, size, or style, please return the original item for a refund and place a new order for the item you would like.

Natural Materials

Many of our pieces are handmade using natural materials, including natural pearls and gemstones. Natural variations in shape, size, color, texture, and surface are to be expected and make each piece unique. These natural characteristics and imperfections are not considered defects.

Return Shipping

Customers are responsible for securely packaging and shipping their returns. We recommend using a trackable shipping method, as we cannot be responsible for return packages that are lost or damaged in transit.